Help & Resources

From frequently asked questions to informative guides, we have it all.

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FAQs

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Delivery
Information

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How will my
stairs arrive?

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Rules
& Regulations

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Measuring
Your Stairs

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Staircase
Terminology

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Fitting Guide

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Stair Builder
User Guide

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Privacy
Policy

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you’re looking for?

If you need more information, clarification, or help using our online stair builder tool, just call us or drop us an email and we’ll respond as fast as possible. We have a friendly customer support team waiting to answer all your questions and concerns.

Rules & Regulations

Please find building rules & regulations on the following links:

book

Protection from falling, collision and impact

  • K1 Stairs, ladders and ramps
  • K2 Protection from falling
  • K3 Vehicle barriers and loading bays
  • K4 Protection against impact with glazing
  • K5 Additional provisions for glazing in buildings other than dwellings
  • K6 Protection against impact from and trapping by doors
book

Access to and use of buildings

Volume 1: Dwellings
  • M4(1) Category 1: Visitable dwellings
  • M4(2) Category 2: Accessible and adaptable dwellings
  • M4(3) Category 3: Wheelchair user dwellings