From frequently asked questions to informative guides, we have it all.
FAQs
Delivery
Information
How will my
stairs arrive?
Rules
& Regulations
Measuring
Your Stairs
Staircase
Terminology
Fitting Guide
Stair Builder
User Guide
Privacy
Policy
If you need more information, clarification, or help using our online stair builder tool, just call us or drop us an email and we’ll respond as fast as possible. We have a friendly customer support team waiting to answer all your questions and concerns.
PLEASE NOTE: WE ASK YOU TO DOUBLE CHECK ALL MEASUREMENTS SINCE ALL STAIRCASES ARE MADE TO ORDER THEY ARE NON-REFUNDABLE.
IF THERE IS A MANUFACTURING DEFECT OR DAMAGE UPON DELIVERY. PLEASE INSPECT YOUR STAIRCASE BEFORE THE DRIVER LEAVES AND NOTIFY THE DRIVER IMMEDIATELY.
Please contact us within 24 hours if you have any issues and require a return.
Returnable Items
Please contact us via email or phone to arrange the return of an item and obtain a return authorisation. Return shipping is to be paid by buyer. We will refund item once we have it back and it is inspected – a restocking fee will apply.
Please note that all staircase orders will incur a full 100% charge if cancelled as they are made to order.
