Once you have placed your order, you will receive a confirmation from [email protected]  

If you reply to this email it will go to one of our experienced staircase technicians. If you want to discuss any aspect of your order they will be more than happy to help.

The order can be tracked as follows:

• Order placed – you will receive a confirmation email of your order and payment
• Order ready for dispatch / collection – your order is now ready for dispatch (or collection if you have choosen this option) at our warehouse.  If the order is being delivered you will also receive a delivery date.
• Order dispatched – your order has been dispatched to you

Feel free to contact us at any point if you have any questions regarding your order.