FAQs

General

A: The quickest way is to use our Staircase Builder Tool to design and order your staircase. You can also:

  • Scan and send a basic drawing to our sales team: [email protected]
  • Send us your architect’s plans

The Staircase Builder Tool

A: If there is something you are unable to do with our Staircase Builder Tool please email or call us for assistance.

A: Please get in touch with us as soon as possible. If your order has not gone in to manufacturing we can help you.

A: Our Staircase Builder Tool is designed to comply with relevant building regulations.  If you have selected any applicable regulations on the second step of the tool, it will adhere to these parameters. We do offer an option to design without regulations if it is applicable to your project. This can be selected on step 2 of the Stair Builder Tool.  In case you are still having difficulties please feel free to contact us for assistance.

A: Please visit the help section for a breakdown of terminology used.  Some parts of the tool also have (?) which you can click for more information.

A: Please take a look at our help section / measuring guide.  If you have any questions, feel free to contact us.

Products

A: We offer straight, quarter turn and half turn staircases – in cut or closed string construction. The staircase can be tailored to your requirements and options added as required.

A: Pine, Oak, Dark Red Hardwood, MDF and Plywood are all used in the construction of our staircases.  Components can be specified in individual materials using the Staircase Builder Tool.
We use FSC and PEFC certified materials.

A: We use the latest CNC technology to provide the best quality staircases with micro precision in the production. This coupled with our expert team of joiners ensure we only deliver the best products to customers.

A: MrStairs.com is PARS Joinery Ltd company. PARS Joinery was formed in 2006 and have grown as an industry leader in the field.  Each product we make is meticulously checked during each stage of production by our team of craftspeople. This includes CNC operators, master joiners and quality control officers.

Delivery

A: We aim to have your staircase with you within 7 – 10 working days (Mainland England). This will be confirmed after we receive your order.

A: Yes, usually it will be quicker to collect the staircase than having it delivered. We can confirm a collection date once the order has come through and will contact you with this information.

A: A typical staircase can weigh upwards of 100KG. This is why we offer the option of a 2 man delivery in the event that there is no one to help off load the staircase.

Still have unanswered questions?

Get in touch with our friendly support team who will be able to help you with any queries
that you may have.

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